Privacy Policy

1. About This Policy

This Privacy Policy explains how Catlyst Pty Ltd, trading as GrowthNGen (“we”, “us”, “our”), collects, uses, and protects personal information through our website at growthngen.com and related services.

We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. The types of information we may collect include:

Contact form submissions

• Your name
• Your email address
• Your company name (if provided)
• The content of your message or enquiry

Automatically collected information

When you visit our website, certain technical information is collected automatically through cookies and similar technologies:

• Pages visited and time spent on each page
• Referring website or source
• Browser type and device information
• General geographic location (city/region level, not precise)
• Interactions with website elements (clicks, scrolls)

This information is collected in aggregate and is not used to personally identify you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries — to reply to messages submitted through our contact form or booking calendar
• Improving our website — to understand how visitors use our site and improve the experience
• Analytics — to measure website traffic, identify popular content, and understand visitor behaviour in aggregate
• Communication — to follow up on scheduled calls or provide information you have requested

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website uses the following third-party services that place cookies on your device:

Google Analytics 4 (GA4)

We use GA4 to understand how visitors interact with our website. GA4 collects anonymised usage data including pages visited, session duration, and traffic sources. Google's privacy policy applies to this data.

HubSpot

We use HubSpot for our contact form and meeting booking functionality. HubSpot places a tracking cookie to understand how visitors interact with our site before and after submitting an enquiry.

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

5. Third-Party Services

We use the following third-party services to operate our website:

These providers have their own privacy policies governing their use of your data. We select providers that maintain appropriate security and privacy standards.

6. Data Retention

• Contact form submissions are retained in our CRM system for the duration of our business relationship or until you request deletion.
• Analytics data is retained in aggregate form and automatically expires in accordance with each provider's retention settings (typically 14 months for GA4).
• Cookies expire according to the timeframes set by each service provider or when you clear your browser data.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Secure hosting with SSL/TLS encryption
• Access controls limiting who within our organisation can view personal data
• Use of reputable third-party service providers with established security practices

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or out-of-date information
• Request deletion of your personal information (subject to any legal obligations we may have to retain it)
• Withdraw consent for any processing based on your consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at hello@growthngen.com.

9. International Data Transfers

Our website hosting and third-party service providers may store data outside of Australia (for example, in the United States). Where this occurs, we take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy and Australian privacy law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Catlyst Pty Ltd (trading as GrowthNGen)
5/2481 Gold Coast Highway
Mermaid Beach QLD 4218
Australia

Email: hello@growthngen.com

12. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia.